Refund policy

Return & Refund Policy

Overview

We offer a 30-Day return policy, which means you have 30 Days after receiving your item to request a return or report an issue. This policy is designed to protect our business while providing clear expectations for customers.

SECTION 1 – ORDER PROCESSING

  • Please allow 1-3 Business Days for us to process your order before it is shipped.
  • Shipping times begin after the order has been processed.
  • Delivery times vary depending on the product and shipping method. Estimated dates are provided but not guaranteed.

SECTION 2 – ELIGIBILITY FOR RETURNS

To be eligible for a return, your item must be:

  • Unworn, unused, and in the same condition as received
  • In its original packaging with tags
  • Accompanied by a receipt or proof of purchase

For hygiene reasons, shapewear must be unworn, unused, and tried on over undergarments to remain eligible for return.

To start a return, contact us at info.DebraKingdomCo@gmail.com.
Our support team is available Monday–Friday, 9:00 AM–5:00 PM.
Please allow 1-3 Business Days for a response.

Note: Returns sent without prior approval will not be accepted.

SECTION 3 – RETURN PROCESS & SHIPPING LABELS

  • If your return is approved, we will provide instructions on how and where to send your package.
  • Return shipping costs are the customer’s responsibility, unless the return is due to an error by our store or our supplier.
  • In cases where the return is our fault, we may provide a prepaid return shipping label.
  • Items must be shipped back within the approved return window.
  • We are not responsible for lost or damaged return shipments.

SECTION 4 – DAMAGES, DEFECTIVE, OR INCORRECT ITEMS

  • Inspect your order upon arrival.
  • If your item is defective, damaged, or incorrect, contact us immediately at info.DebraKingdomCo@gmail.com with photo or video proof.
  • If approved, we will provide a replacement or full refund, including shipping costs.

SECTION 5 – NON-RETURNABLE & NON-REFUNDABLE SITUATIONS

We do not accept returns or issue refunds for:

  • Items that have been worn, used, washed, altered, or damaged after delivery
  • Items not returned in their original condition and packaging, with tags where applicable
  • Orders placed with incorrect shipping information
  • Items marked as final sale or gift cards
  • Shapewear or other personal care items that are not in original, unworn, and unused condition

Items returned due to sizing issues may be eligible for return only if they are unworn, unused, in original condition, and returned in accordance with our return instructions.

Exceptions / Non-Returnable Items
Certain items cannot be returned, including:

  • Personal care goods
  • Custom or personalized items
  • Perishable goods
  • Hazardous materials, flammable liquids, or gases

If you have questions about a specific item, contact us before purchasing.

SECTION 6 – EXCHANGES

We do not offer direct exchanges.
To receive a different item, place a new order after your return is approved.

SECTION 7 – ORDER CANCELLATIONS

Orders may be canceled by contacting us at info.DebraKingdomCo@gmail.com as soon as possible after placing your order.

Cancellation requests are not guaranteed and are subject to approval based on the order’s processing status. Once an order has been processed, prepared for shipment, or shipped, it may no longer be eligible for cancellation.

If your cancellation request is approved, a full refund will be issued to your original payment method.

SECTION 8 – SHIPPING & DELIVERY DISCLAIMER (FORCE MAJEURE)

We are not responsible for delays, lost packages, or delivery issues caused by events beyond our reasonable control, including:

  • Carrier delays
  • Customs processing
  • Natural disasters
  • Strikes or labor disputes
  • Pandemics or health emergencies
  • Incorrect address provided by the customer

SECTION 9 – EUROPEAN UNION 14-DAY COOLING-OFF PERIOD

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason.
Items must still meet all return conditions listed above.

SECTION 10 – REFUNDS

  • Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
  • If approved, your refund will be issued to your original payment method within 10 business days after we receive your return.
  • Your bank or credit card provider may take additional time to process and post the refund.
  • Shipping costs are non-refundable, unless the return is due to our error.

If more than 15 business days have passed since your refund was issued, contact us at info.DebraKingdomCo@gmail.com and allow 1-3 Business Days for a response.

SECTION 11 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, our store shall not be liable for any indirect, incidental, or consequential damages arising from the purchase or use of our products.

SECTION 12 – PRODUCT DISCLAIMER

All products are sold as described on this website.
We make reasonable efforts to accurately display product details, colors, and sizing, but perfection is not guaranteed.
Customers are responsible for reviewing product descriptions, sizing charts, and shipping information prior to purchase.

SECTION 13 – INTELLECTUAL PROPERTY

All content on this website, including images, text, and logos, is owned by our store and may not be copied, reproduced, or used without written permission.

SECTION 14 – GOVERNING LAW

This Return & Refund Policy, along with all orders placed, is governed by the laws of the United States, without regard to conflict of law principles.
Any disputes will be subject to the exclusive jurisdiction of U.S. courts.

SECTION 15 – RIGHT TO REFUSE SERVICE

We reserve the right to refuse service, limit quantities, or cancel orders at our discretion.

SECTION 16 – ENTIRE AGREEMENT & UPDATES

This Return & Refund Policy, together with our Terms of Service, constitutes the entire agreement regarding returns and refunds.
We reserve the right to update or modify this policy at any time without prior notice.
Customers are responsible for reviewing it periodically.

SECTION 17 – IMPORTANT NOTICE

By placing an order with our store, you agree to the terms outlined in this Return & Refund Policy.
We reserve the right to deny returns that do not meet our policy requirements.