Shipping policy

Overview

Thank you for shopping with us! This Shipping Policy explains how we process orders, estimate delivery times, handle shipping responsibilities, and clarify liabilities. By placing an order, you agree to the terms outlined here.

SECTION 1 – ORDER PROCESSING

  • All orders are processed within 1-3 Business Days. Processing includes order verification, quality checks, and packaging.
  • Once an order has been processed, it will be shipped according to the shipping method selected at checkout.
  • Orders placed on weekends or holidays will begin processing on the next business day.

SECTION 2 – SHIPPING TIMES & DELIVERY ESTIMATES

  • Shipping times may vary depending on the item purchased, stock availability, order size, and your delivery location.
  • Standard domestic shipping typically takes 5–10 Business Days after processing.
  • Some items may take longer or shorter than this estimate depending on size, handling requirements, or inventory status.
  • Shipping times are estimates only and not guaranteed. While most orders arrive within the estimated timeframe, delays can occur for reasons outside our control.
  • Signature Requirement for High-Value Orders: Orders totaling $200 or more may require a signature upon delivery for security purposes. By placing an order that meets this threshold, you acknowledge and agree to this requirement. If delivery is missed due to a required signature, the customer is responsible for coordinating redelivery or pickup with the shipping carrier.

SECTION 3 – TRACKING YOUR ORDER

  • Once your order ships, you will receive a confirmation email with a tracking number.
  • You can use this number to monitor your shipment directly through the carrier’s website.
  • We are not responsible for lost, delayed, or misrouted packages once a tracking number has been issued and the package is in the carrier’s possession.

SECTION 4 – SHIPPING COSTS

  • Shipping costs are calculated at checkout based on the shipping method selected.
  • Return shipping costs are the responsibility of the customer, except in cases where the return is due to an error by our store or our supplier.
  • In situations where the error is ours, we may provide a prepaid return shipping label at our discretion.

SECTION 5 – DELAYS & FORCE MAJEURE

While we make every effort to ensure timely delivery, we are not responsible for delays outside our reasonable control, including but not limited to:

  • Carrier delays
  • Weather events or natural disasters
  • Strikes, labor disputes, or shipping disruptions
  • Pandemics or public health emergencies
  • Customs inspections or clearance delays
  • Incorrect or incomplete address provided by the customer

SECTION 6 – SHIPPING ADDRESS RESPONSIBILITY

  • Customers are responsible for providing a complete and accurate shipping address.
  • We are not liable for lost, delayed, or misdelivered packages caused by incorrect or incomplete addresses.

SECTION 7 – INTERNATIONAL SHIPPING

Currently, we only ship within the United States.

We may expand international shipping in the future, and applicable terms will be updated at that time.

SECTION 8 – CUSTOMER SUPPORT

  • For any shipping inquiries, please contact us at info.DebraKingdomCo@gmail.com.
  • Our support team is available Monday–Friday, 9:00 AM to 5:00 PM, and we aim to respond within 1-3 Business Days.

SECTION 9 – IMPORTANT NOTICE

Orders are usually delivered within the estimated timeframe, but delivery dates are not guaranteed.

By placing an order, you acknowledge and agree to the terms in this Shipping Policy.

We reserve the right to update or modify this policy at any time without prior notice. Customers are responsible for reviewing this policy periodically.